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Harborview Dental Group

Dentists

A four-location dental group reduced no-shows and recovered thousands of hours of front-desk time with automated scheduling and reminders.

Rolled out across 4 locations in 6 weeks

18%

reduction in no-shows

9 hrs

front-desk time saved weekly, per location

94%

of after-hours inquiries answered same-day

This is an illustrative example built from typical outcomes Mirflow produces for dentists businesses — used to show how the workflow is structured and the kind of impact it produces.

The problem

Where it started

Front-desk staff across four locations spent hours daily on scheduling calls, insurance verification questions, and manual reminder calls — while still carrying a persistent no-show rate that left chairs empty.

The solution

What Mirflow deployed

Mirflow deployed an AI receptionist across all locations to handle scheduling, rescheduling, and FAQ calls, paired with an automated SMS reminder sequence tuned to reduce no-shows without feeling impersonal.

How it works

The end-to-end workflow

01

Answer

The receptionist handles scheduling and FAQ calls at every location.

02

Confirm

New bookings trigger an instant text confirmation.

03

Remind

A tuned reminder sequence runs 48 and 4 hours before each visit.

04

Recover

Cancellations trigger automatic outreach to the waitlist.

"Our team stopped playing phone tag and started actually helping the patients standing in front of them."

Illustrative example

Practice Manager, Harborview Dental Group

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