This is an illustrative example built from typical outcomes Mirflow produces for hvac businesses — used to show how the workflow is structured and the kind of impact it produces.
Where it started
Coastline's office closed at 5pm, but nearly a third of service requests came in after hours. Calls routed to a generic answering service that couldn't triage urgency, book jobs, or dispatch technicians — costing the business high-margin emergency work to competitors.
What Mirflow deployed
Mirflow deployed a Voice AI agent trained on Coastline's service catalog, pricing, and dispatch rules. The agent now answers every call, triages urgency, books directly into the scheduling system, and texts a confirmation before transferring only true emergencies to the on-call technician.
The end-to-end workflow
Answer
Voice AI answers every inbound call within one second, 24/7.
Triage
The agent determines urgency and service type from natural conversation.
Book
Non-emergency jobs are booked directly into the next available slot.
Dispatch
True emergencies are routed live to the on-call technician.
Answer
Voice AI answers every inbound call within one second, 24/7.
"We were paying for an answering service that just took messages. Now every call turns into either a booked job or a dispatched emergency — automatically."
Illustrative example
Operations Director, Coastline HVAC & Air
Services used in this deployment
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